The slideshow guide below will help you recover your account in AppPortal. Use the arrows to navigate through each step. The screen shots below may look different from the version that is installed on your computer.

Account Recovery in AppPortal

1. Navigate to the Welcome [Username] link

2. Select Account Recovery under Account Management

3. In the Manage Account Recovery screen, you can set up account recovery using at least 1 of the following options–Note: You can also complete all of the fields to utilize all of the available options.

Phone Number:

Alternate Email Address:

3 Sec — 3. In the Manage Account Recovery screen, you can set up account recovery using at least 1 of the following options–Note: You can also complete all of the fields to utilize all of the available options. Phone Number: Alternate Email Address: 3 Secret Questions and Answers. When using this option, All 3 Secret Questions must be selected and accompanied by an answer. 4. Click Update Security Information to save changes.

Example of Account Recovery in action:
1. Select Forgot your password? — Example of Account Recovery in action: 1. Select Forgot your password?

2. Enter your MGW email address and click Next

3. Select how you would like to reset your password.
In this example, we will answer security questions. — 3. Select how you would like to reset your password. In this example, we will answer security questions.

4. Provide answers to your configured Security Questions

5. In the New Password and Confirm New Password fields, type the new password you wish to use that meets the following requirements:

A minimum length of 8 characters.

A maximum length of 64 characters.

It must have a number.

It cannot contain se — 5. In the New Password and Confirm New Password fields, type the new password you wish to use that meets the following requirements: A minimum length of 8 characters. A maximum length of 64 characters. It must have a number. It cannot contain semicolons.